general terms and conditions

SCOPE OF APPLICATION

The General Terms and Conditions (hereinafter referred to as "GTC") shall apply to all legal transactions concluded via the online store www.satisfeyed.ch.

The online store is operated by the company Free Time AG Satisfeyed Consulting, which acts as a contractual partner in all legal transactions. Free Time AG is registered in the commercial register.

Free Time AG Satisfeyed Consulting reserves the right to change the terms and conditions at any time and without notice. The customer is hereby informed that when placing an order through the online store, the terms and conditions valid at the time of the order are applicable. With an order in the online store the customer acknowledges and accepts these GTC.

ORDER & PURCHASE CONTRACT

With the activation of the button "order with costs" and our automatic sending of the order conﬁrmation by e-mail, your order in the Satisfeyed Online Shop is legally binding. By checking the box "I have read and accepted the terms and conditions" you automatically conﬁrm that you agree with our terms and conditions and the purchase contract.

PRICES

Prices are quoted in Swiss Francs (CHF). Delivery costs are not included and are shown separately. The prices can be changed by Free Time AG Satisfeyed Consulting at any time and without prior notice. The price at the time of the conclusion of the contract is decisive. The respective shipping costs are shown separately to the customer and are always at the expense of the buyer.

PAYMENT

All payments are made in Swiss francs (CHF). The payment of the ordered goods must be made immediately upon conclusion of the contract.

The following payment options are offered: Credit cards (Mastercard and Visa), TWINT, Paypal and bank transfer.

If the customer chooses bank transfer as payment method, this must be done within ﬁve days. If the bank transfer is not credited within ﬁve days to a bank account designated by Free Time AG Satisfeyed Consulting, Free Time AG Satisfeyed Consulting reserves the right to withdraw from the contract. Free Time AG Satisfeyed Consulting remains owner of the goods until the payment is received. All expenses for the bank transfer will be borne by the customer.

SHIPPING COSTS SWITZERLAND & ABROAD

The shipping costs within Switzerland and the Principality of Lichtenstein are CHF 7.00.-. We ship with the post as well as with DPD. The shipping costs are shown separately with the order and have to be paid by the customer in addition to the indicated product price.

AVAILABILITY AND DELIVERY

Free Time AG Satisfeyed Consulting endeavors to provide all information in the online store on availability and delivery continuously and up to date. However, due to production or delivery bottlenecks, delivery delays may occur at any time and without notice. Information on availability and delivery time are therefore non-binding and subject to change at any time.

The standard delivery time for shipments within Switzerland and Lichtenstein is, after receipt of payment, 3 - 5 working days. The information about the delivery times are not binding. If the standard delivery time is not met, we will inform you by e-mail.

UNSUCCESSFUL DELIVERY

If the package cannot be delivered by the carrier, because the recipient does not accept the package within a period of time (usually 10 - 14 days), the return is at the expense and risk of the buyer. Free Time AG Satisfeyed Consulting is not liable for the return shipment and the costs for the return transport or import customs clearance / VAT must be borne by the buyer.

RETURNS & EXCHANGES

Returns as well as exchanges are excluded.

COINS

The manufactory for the products is located in Wollerau - CH, where the handmade unique pieces have to pass a strict quality control. Accordingly, the products are inspected for defects before shipment.

DISCLAIMER / PROPER USE / ACCIDENTS

All liability rests with the purchaser. The relevant legal liability regulations apply. However, Free Time AG Satisfeyed Consulting is not liable in particular for negligence (including slight), direct or indirect damage or consequential damage, including loss of proﬁt as well as damage caused by a delay in delivery.

Liability is also excluded if damage is due to: improper storage or use, improper repair of the products by or on behalf of the customer, and force majeure.

DAMAGED PACKAGE / LIABILITY POST

Parcels damaged from the outside must be reported to the nearest post ofﬁce within 5 working days.

Swiss Post is liable for all damage in the event of loss, damage to the consignment or incorrect delivery up to a maximum of CHF 500.00. Should the customer require further liability or insurance, this must be taken out separately by the customer.

Free Time AG Satisfeyed Consulting declines any liability in connection with the shipment.

IMAGES

All images of our products in the online store, but also on all other information channels maintained by Free Time AG Satisfeyed Consulting, such as social media (Facebook, Instagram, etc.) and in other forms of advertising are purely illustrative. The images are copyrighted and represent the original shapes and colors.

All content on the Satisfeyed website, Instagram, Facebook or other media channels (text, blog posts, graphics, photos, images, design, etc.) is the property of Free Time AG Satisfeyed Consulting or other rights holder and protected by copyright laws. The use without our written consent is not allowed.

Free Time AG Satisfeyed Consulting reserves all rights in case of infringement.

OTHER LEGAL PROVISIONS

Should any provision of these GTC prove to be invalid or ineffective, this shall not affect the validity of the remaining provisions. In such a case, the invalid provision will be replaced by a valid one that comes as close as possible to the economic purpose of the non-applicable provision. We reserve the right to change our GTC at any time. Decisive for each individual order is the version that is displayed during the order process and is therefore valid. Disputes arising from concluded contracts are subject to Swiss law. The place of jurisdiction is Wollerau, unless another mandatory place of jurisdiction is provided by law.

The responsible party within the meaning of data protection laws, in particular the EU General Data Protection Regulation (DSGVO), is:

Free Time AG

Satisfeyed Consulting Chaltenbodenstrasse 16 8834 Schindellegi

GENERAL NOTICE

Based on Article 13 of the Swiss Federal Constitution and the data protection laws of the Swiss Confederation (Data Protection Act, DSG), every person has the right to protection of their privacy as well as protection against misuse of their personal data. The operators of these pages take the protection of your personal data very seriously. We treat your personal data conﬁdentially and in accordance with the legal data protection regulations and this privacy policy.

In cooperation with our hosting providers, we make every effort to protect the databases as well as possible from unauthorized access, loss, misuse or forgery. We would like to point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.

By using this website, you consent to the collection, processing and use of data in accordance with the following description. This website can generally be visited without registration. Data such as pages accessed or names of ﬁles accessed, date and time are stored on the server for statistical purposes without this data being directly related to your person. Personal data, in particular name, address or e-mail address are collected as far as possible on a voluntary basis. Without your consent, the data will not be passed on to third parties.

PROCESSING OF PERSONAL DATA

• Personal data is any information relating to an identiﬁed or identiﬁable individual. A data subject is a person about whom personal data are processed. Processing includes any handling of personal data, regardless of the means and procedures used, in particular the storage, disclosure, acquisition, deletion, storage, modiﬁcation, destruction and use of personal data.

• We process personal data in accordance with Swiss data protection law. Furthermore, to the extent and insofar as the EU GDPR is applicable, we process personal data in accordance with the following legal bases in connection with Art. 6 (1) GDPR:

• lit. a) Processing of personal data with the consent of the data subject.

• lit. b) Processing of personal data for the fulﬁllment of a contract with the data subject as well as for the implementation of corresponding pre-contractual measures.

• lit. c) Processing of personal data for the fulﬁllment of a legal obligation to which we are subject under any applicable law of the EU or under any applicable law of a country in which the GDPR applies in whole or in part.

• lit. d) Processing of personal data to protect the vital interests of the data subject or another natural person.

• lit. f) Processing of personal data to protect the legitimate interests of us or of third parties, unless the fundamental freedoms and rights and interests of the data subject override these. Legitimate interests are in particular our business interest in being able to provide our website, information security, the enforcement of our own legal claims and compliance with Swiss law.

We process personal data for the duration required for the respective purpose or purposes. In the case of longer-term retention obligations due to legal and other obligations to which we are subject, we restrict processing accordingly.

This website uses cookies. These are small text ﬁles that make it possible to store speciﬁc information related to the user on the user's terminal device while the user is using the website. Cookies make it possible, in particular, to determine the frequency of use and number of users of the pages, to analyze behavior patterns of page use, but also to make our offer more customer-friendly. Cookies remain stored beyond the end of a browser session and can be retrieved when you visit the site again. If you do not wish this to happen, you should set your internet browser to refuse to accept cookies.

This website uses SSL encryption for security reasons and to protect the transmission of conﬁdential content, such as requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

PRIVACY STATEMENT (WITHOUT SSL)

Please note that data transmitted over an open network such as the Internet or an e-mail service without SSL encryption can be viewed by anyone. You can an unencrypted connection by the fact that the address line of the browser shows "http://" and no lock symbol is displayed in your browser line. Information transmitted over the Internet and content received online may be transmitted over third-party networks. We cannot guarantee the conﬁdentiality of any communications or materials transmitted over such open or third-party networks.

If you disclose personally identiﬁable information over an open network or third-party networks, you should be aware that your information may be lost or potentially accessed by third parties and, as a result, the information may be collected and used without your consent. While in many cases the individual data packets are transmitted in encrypted form, the names of the sender and recipient are not. Even if the sender and the recipient reside in the same country, data transfer via such networks often also takes place without controls via third countries, i.e., also via countries that do not offer the same level of data protection as your country of domicile. We assume no responsibility for the security of your data during transmission over the Internet and disclaim any liability for direct or indirect losses. We ask you to use other means of communication should you consider this necessary or reasonable for security reasons.

Despite extensive technical and organizational security precautions, it is possible that data may be lost or intercepted and/or manipulated by unauthorized persons. As far as possible, we take appropriate technical and organizational security measures to prevent this within our system. However, your computer is outside the security perimeter under our control. It is your responsibility as a user to inform yourself about the necessary security precautions and to take appropriate measures in this regard. As the website operator, we are in no way liable for any damage that you may suffer as a result of data loss or manipulation.

Data that you enter in online forms may be passed on to authorized third parties for the purpose of order processing and may be viewed and possibly processed by them.

The provider of this WebSite automatically collects and stores information in so-called server log ﬁles, which your browser automatically transmits to us. These are: browser type and browser version

Operating system used

referrer URL

Host name of the accessing computer

Time of the server request

This data cannot be assigned to speciﬁc persons. This data is not merged with other data sources. We reserve the right to check this data retrospectively if we become aware of speciﬁc indications of illegal use.

THIRD PARTY SERVICES

This website may use Google Maps for embedding maps, Google Invisible reCAPTCHA for protection against bots and spam, and YouTube for embedding videos.

These services of the American Google LLC use cookies, among other things, and as a result, data is transferred to Google in the USA, although we assume that no personal tracking takes place in this context solely through the use of our website. Google has undertaken to ensure adequate data protection in accordance with the US-European and the US-Swiss Privacy Shield.

Further information can be found in Google's privacy policy.

If you send us inquiries via contact form, your data from the inquiry form including the contact data you provided there will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

If you would like to receive the newsletter offered on this website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data will not be collected. We use this data exclusively for sending the requested information and do not pass it on to third parties.

You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter.

For the comment function on this website, in addition to your comment, information on the time of creation of the comment, your e-mail address and, if you do not post anonymously, the username you have chosen will be stored.

Storage of the IP address

Our comment function stores the IP addresses of users who post comments. Since we do not check comments on our site before they are activated, we need this data to be able to take action against the author in the event of legal violations such as insults or propaganda.

Subscribing to comments

As a user of the site, you can subscribe to comments after registering. You will receive a conﬁrmation email to verify that you are the owner of the email address provided. You can unsubscribe from this feature at any time via a link in the info emails.

DATA PROTECTION DECLARATION FOR RIGHT TO INFORMATION, DELETION AND BLOCKING

You have the right at any time to free information about your stored personal data, their origin and recipient and the purpose of data processing, as well as a right to correct, block or delete this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint.

DATA PROTECTION DECLARATION FOR OBJECTION TO ADVERTISING MAILS

We hereby object to the use of contact data published within the framework of the imprint obligation for the purpose of sending advertising and information material that has not been expressly requested. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

CHARGEABLE SERVICES

For the provision of chargeable services, we ask for additional data, such as payment details, in order to be able to execute your order. We store this data in our systems until the legal retention periods have expired.

GOOGLE ADWORDS

This website uses Google conversion tracking. If you have reached our website via an ad placed by Google, Google Adwords will set a cookie on your computer. The cookie for conversion tracking is set when a user clicks on an ad placed by Google. These cookies lose their validity after 30 days and are not used for personal identiﬁcation. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked across AdWords customers' websites. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information with which users can be personally identiﬁed.

If you do not wish to participate in the tracking, you can refuse the setting of a cookie required for this - for example, by means of a browser setting that generally deactivates the automatic setting of cookies or by setting your browser so that cookies from the domain "googleleadservices.com" are blocked.

Please note that you may not delete the opt-out cookies as long as you do not want any measurement data to be recorded. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.

This website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To deactivate Google Analytiscs, Google provides a browser plug-in at https://tools.google.com/dlpage/gaoptout?hl=de. Google Analytics uses cookies. These are small text ﬁles that make it possible to store speciﬁc information related to the user on the user's terminal device. These enable an analysis of the use of our website offer by Google. The information collected by the cookie about the use of our pages (including your IP address) is usually transmitted to a Google server in the USA and stored there. We point out that on this website Google Analytics has been extended by the code "gat._anonymizeIp();" to ensure anonymized collection of IP addresses (so-called IP masking). If anonymization is active, Google truncates IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area, which is why no conclusions can be drawn about your identity. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google adheres to the data protection provisions of the “Privacy Shield” agreement and is registered with the “Privacy Shield” program of the US Department of Commerce and uses the information collected to evaluate the use of our websites, to prepare reports for us and to provide other related services to us to provide. You can ﬁnd out more at https://www.google.com/intl/de/analytics/privacyoverview.html.

FACEBOOK PRIVACY POLICY

This website uses functions from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. When you access our pages with Facebook plug-ins, a connection is established between your browser and the Facebook servers. Data is already being transferred to Facebook. If you have a Facebook account, this data can be linked to it. If you do not want this data to be assigned to your Facebook account, please log out of Facebook before visiting our site. Interactions, in particular the use of a comment function or clicking a “Like” or “Share” button, are also passed on to Facebook. You can ﬁnd out more at https://de-de.facebook.com/about/privacy.

Functions of the Instagram service are integrated into our pages. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our pages to your Instagram proﬁle by clicking on the Instagram button. This allows Instagram to assign your visit to our pages to your user account. We would like to point out that as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Instagram.

Further information can be found in Instagram's privacy policy: http://instagram.com/about/legal/privacy/

EXTERNAL PAYMENT SERVICE PROVIDERS

• This website uses external payment service providers through whose platforms users and we can carry out payment transactions. For example about

• PostFinance (https://www.postﬁnance.ch/de/detail/legal-barrier-freedom.html)

• Visa (https://www.visa.de/USE Conditions/visa-privacy-center.html)

• Mastercard (https://www.mastercard.ch/de-ch/datenschutz.html)

• American Express (https://www.americanexpress.com/de/content/privacy-policy-statement.html)

• Paypal (https://www.paypal.com/de/webapps/mpp/ua/privacy-full)

• Bexio AG (https://www.bexio.com/de-CH/datenschutz)

• Payrexx AG (https://www.payrexx.ch/site/assets/ﬁles/2592/datenschutzerklaerung.pdf)

• Apple Pay (https://support.apple.com/de-ch/ht203027)

• Stripe (https://stripe.com/ch/privacy)

• Klarna (https://www.klarna.com/de/datenschutz/)

• Skrill (https://www.skrill.com/de/fusszeile/datenpolitik/)

• Giropay (https://www.giropay.de/rechts/datenschutz-agb/) etc.

As part of the fulﬁllment of contracts, we use payment service providers on the basis of the Swiss Data Protection Regulation and, if necessary, Article 6 Paragraph 1 Letter b. EU GDPR. Furthermore, we use external payment service providers based on our legitimate interests in accordance with the Swiss Data Protection Regulation and, where necessary, in accordance with Article 6 Paragraph 1 Letter f of the EU GDPR in order to offer our users effective and secure payment options. The data processed by the payment service providers includes inventory data, such as name and address, bank details, such as account numbers or credit card numbers, passwords, TANs and checksums, as well as contract details, amounts and recipient-related information. The information is required to carry out the transactions. However, the data entered will only be processed and stored by the payment service providers. As operators, we do not receive any information about (bank) accounts or credit cards, but only information about conﬁrmation (acceptance) or rejection of the payment. Under certain circumstances, the data may be transmitted by the payment service provider to credit reporting agencies. The purpose of this transmission is to check identity and creditworthiness. For this purpose, we refer to the general terms and conditions and data protection information of the payment service providers.

The terms and conditions and data protection notices of the respective payment service providers apply to the payment transactions, which can be accessed within the respective website or transaction applications. We also refer to these for further information and to assert cancellation, information and other rights of those affected.

ORDER PROCESSING IN THE ONLINE SHOP WITH CUSTOMER ACCOUNT

We process our customers' data in accordance with the federal data protection regulations (Data Protection Act, DSG) and the EU GDPR, as part of the ordering processes in our online shop, to enable them to select and order the selected products and services, as well as their payment and delivery , or to enable execution.

The data processed includes master data (inventory data), communication data, contract data, payment data and the persons affected by the processing include our customers, interested parties and other business partners. The processing takes place for the purpose of providing contractual services as part of the operation of an online shop, billing, delivery and customer services. We use session cookies, e.g. to store the contents of the shopping cart, and permanent cookies, e.g. to store the login status.

Processing is carried out on the basis of Article 6 Paragraph 1 Letter b (Execution of ordering processes) and c (Lawfully required archiving) GDPR. The information marked as necessary is required to establish and fulﬁll the contract. We only disclose the data to third parties as part of delivery, payment or within the scope of legal permissions and obligations. The data will only be processed in third countries if this is necessary to fulﬁll the contract (e.g. at the customer's request for delivery or payment).

Users can optionally create a user account, in particular by being able to view their orders. As part of registration, the required mandatory information is provided to users. The user accounts are not public and cannot be indexed by search engines, e.g. Google. If users have terminated their user account, their data will be deleted with regard to the user account, unless their retention is necessary for commercial or tax law reasons in accordance with Article 6 (1) (c) GDPR. Information in the customer account remains until it is deleted and then archived in the event of a legal obligation. It is the users' responsibility to back up their data before the end of the contract if the contract is terminated.

As part of the registration and re-registration process as well as the use of our online services, we store the IP address and the time of the respective user action. The storage is based on our legitimate interests, as well as the user's protection against misuse and other unauthorized use. In principle, this data will not be passed on to third parties unless it is necessary to pursue our claims or there is a legal obligation to do so in accordance with Article 6 (1) (c) GDPR.

Deletion takes place after statutory warranty and comparable obligations have expired; the necessity of storing the data is checked at irregular intervals. In the case of legal archiving obligations, deletion takes place after they have expired.

NOTE ON DATA TRANSFER TO THE USA

For reasons of completeness, we would like to point out that US authorities have surveillance measures in place for users based in Switzerland, which generally enable the storage of all personal data from Switzerland that has been transmitted to the USA.

This is done without differentiation, limitation or exception based on the objectives pursued and without any objective criterion that makes it possible to limit the US authorities' access to the data and their subsequent use to very speciﬁc, strictly limited purposes related to access to be able to justify this data and any interventions associated with its use. We would also like to point out that there are no legal remedies in the USA for data subjects from Switzerland that would allow them to gain access to the data concerning them and to obtain their correction or deletion. There is no effective legal protection against general access rights of US authorities. We explicitly inform those affected of this legal and factual situation in order to make an appropriately informed decision to consent to the use of their data.

We would like to point out to users residing in a member state of the EU that, from the perspective of the European Union, the USA does not have an adequate level of data protection.

COPYRIGHTS

The copyright and all other rights to content, images, photos or other ﬁles on the website belong exclusively to the operator of this website or the speciﬁcally named rights holders. For the reproduction of all ﬁles, the written consent of the copyright holder must be obtained in advance. Anyone who commits a copyright infringement without the consent of the respective rights holder may be liable to prosecution and possibly be liable for damages.

GENERAL DISCLAIMER

All information on this website has been carefully checked. We strive to keep our information up to date, accurate and complete. Nevertheless, the occurrence of errors cannot be completely ruled out, which means that we cannot guarantee the completeness, accuracy and timeliness of information, including of a journalistic-editorial nature. Liability claims for material or immaterial damage caused by the use of the information provided are excluded unless there is evidence of intentional or grossly negligent fault.

The publisher may change or delete texts at its own discretion and without notice and is not obliged to update the content of this website. Use of or access to this website is at the visitor's own risk. The publisher, its clients or partners are not responsible for damages, such as direct, indirect, accidental, predetermined or consequential damages, which are allegedly caused by visiting this website and therefore assume no liability for them.

The publisher also assumes no responsibility or liability for the content and availability of third-party websites that can be accessed via external links on this website. The operators are solely responsible for the content of the linked pages. The publisher expressly distances itself from all third-party content that may be relevant to criminal or liability law or that violate common decency.

CHANGES

We may amend this privacy policy at any time without prior notice. The current version published on our website applies. To the extent that the Privacy Policy is part of an agreement with you, in the event of an update, we will inform you of the change by email or other appropriate means.

QUESTIONS FOR THE DATA PROTECTION OFFICER

If you have any questions about data protection, please write us an email or contact the person responsible for data protection in our organization listed at the beginning of the data protection declaration directly.

Wollerau, October 23, 2023

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